This was a very disheartening experience. A human error was made and unfortunately my daughter had to suffer and we lost $48 because of it. My husband, my daughter and myself bought tickets to see Gaelic Storm for Sat. Night. My oldest daughter also was able to come so I bought her a ticket at a separate time. Well without knowing my mistake, when I bought her ticket I mistakenly bought it for the Friday night show. When her ticket was scanned it beeped and they would not let her in. They said because it was boughten through Ticketmaster there was nothing they could do. Obviously the ticket wasn't used on Fri. So what would have been the harm in letting her in. She had to walk, alone, back to the hotel and was not able to see the show. The show was not sold out because they said she could spend more money and buy another ticket to go in. So after we planned a family outing, spent $200 just on the tickets, we were not able to use one and waisted $48. I could have better understood if the show had been sold out but it wasn't so what is the harm in letting her in. The money was paid. I was and still am very upset by this, and the fact that she wasn't able to see the show is absolutely ridiculous.
I understand there are rules and the "small print" doesn't allow for these kinds of things. I also know there are human errors made every day and there should always be an exception to that one rule. It was very upsetting to have your daughter have to leave and not enjoy the show especially when it was paid for. I hope nothing like this ever happens to you and your daughter.