I must tell you that the service I received when buying my tickets was terrific. I could not get the seat I wanted on line, so I called. And after waiting (quite a while) I did get an agent. The young lady who took care of me was great. She was very helpful and the seat I got was wonderful. Also, this young lady took the time to write me a hand written note asking if everything went all right. I was most impressed with that note. I wish I had her name.
It was a very nice touch.